Steve's Bagels

Reviews about Steve's Bagels

• 2 / 5

  By Sabrina LaRosa
  I hope this review can be seen as constructive criticism because by no means am I criticizing the product and or services your company provide. I work in HR for the company I work for and your probable thinking it's irrelevant but you'll soon see what it has to do with my post. I've been coming to Steves Bagel for about as long as they've been in business and that a little over a year. We also now order bagels for the company I work for and are satisfied with the service. The bagels are always fresh everyone enjoys them. I also stop in during the week to order and I've had many of sandwiches they have to offer I sometimes buy the dog treats for my mini pincher or there are times they sell items off the menu and I'll buy it and bring it home for my family to try etc. I have many friends and family whom also enjoy stopping in because they appreciate the cooks effort in making sure you get what you ask for. And there are also a couple of the girls that are awesome and check to make sure your order is all set and its what you asked for so that you don't get all the way to your destination and find out it's wrong and then got to turn all the way back around to exchange it. However for the past month and a half two months Ive been going in at least four times a week and as I'm waiting for my order the wait time has exstended longer then normal. There's been two maybe three people and I've waited 15 to 20 mins for a breakfast sandwich and an ice coffee. It normally really wouldn't bothered because on Friday and Saturday I have that extra time so it's not such an inconvenience. But what does concern me is during my wait i wouldn't expect to hear in a place of business the employees talking about other employees discussing person information about one another, employees cursing each other out arguing about the register arguing about time off, the older women up front can be very rude an nasty rolling her eyes appearing frustrated with her body laugage towards customers. I've witnessed the women in the frontend tell a female they were talking to that was standing in the lobby to write a complaint in the suggestion box about a nother employee which sounded fabricated all while customers are in the lobby! The same employee also discussing with a nother male employee how their boss is planning to let another employee go (by termanting them!) and how he plans to do it. What I've heard is definitely a breach of ones HIPAA foremost! And inappropriate period! In the past couple months I've noticed a change in the staffing and the issues they affect the the service because Ive witnessed after two of the employees got finished with verbal disagreement between each other the short male stormed off and the women with the dark hair then took an order snap the customer waiting to order. Clearly she should have mad a choice if she felt frustrated an asked to take a break to regroup! I know I'm not the only one who has witnessed this behavior but i feel that the own should address what is going on after all there's no way this can be over looked by upper management when the owner is on site and partaking in some of the conversations. This issue bothers me so much because I don't see the respect nor value of co-worker to co-worker or the own at times because I've seen him also engage in a couple incidents while out on the floor with a female employee and a older gentlemen regarding not being allowed anytime off due to her schedule etc. smh it's a mess...like I said the foods good depending on the cook because they've replaced so many but the environment has changed so if your hungry you probably don't mind but if you have values that not an environment I want my business associates or kids experiencing because that's not how ppl should be treated. And again I apologize If anyone's defended but the apple don't fall from the tree... and most of you are grown adults!!!! remember this is a place of business not social media! I don't know if the employees got to meet Mrs.Lezlie but if she were there it would be a 360 believe that!
  April 26, 2017
• 5 / 5

  By Rachel Alexander
  I love this place. This last time I tried asiago pesto bagel with scallion cream cheese and hubby had sausage, egg and cheese on pepper jack cheese bagel. Bagels are chewy and delicious. Cathy, at the register is a gem. She engages every person that walks in with a smile and genuine friendliness. Definitely go back again and again.
  April 15, 2017